WHAT WE DO

Designing the user experience

Wireframes, page design, content design, information architecture, use cases, user experience, personas, solution (platform, mobility, search, analytics) design

 

ABCW provides an insightful view of employee needs in a modern, digital working environment. We do this by placing the end-user at the centre of the overall design and conducting tailored research according to your needs.

Office365 & SharePoint

Implementation, planning, use cases, SP in a box, machines doing the heavy lifting

 

Moving to Office365 and SharePoint can be daunting, but the benefits are there. Nothing is more powerful than machines doing the heavy-lifting, ABCW focuses on solution design that hides the underlying complexity from end-users. Mobile devices, chat bots, voice activated commands and other types of machine learning are called into play to ensure staff are free to focus on high-value activity.

Enabling the digital workforce

Process re-engineering, managing risk, connecting the customer & employee experience, leadership engagement

 

 Most organisations express the need to modernise the way people work, and to move people to ‘work like they play’. ABCW helps organisations understand and create the conditions for a ‘digital workforce’ (digitally-enabled employees) which is a precondition of a connected and digitised customer.

Governance

Governance workshops, risk identification and mitigation, policy and process design, education and execution

 

Good governance ascertains and designs new, necessary ways of working for your digital workforce.

 

ABCW creates governance frameworks that help get the work done easily day-in-day-out, and in doing so reduce the time to market for your core business.

Measurement & analytics

Search, analytics, user and page testing, qualitative research

 

Digital initiatives require on-going measurement and adjustment. The core team, content authors, and stakeholders must be equipped to measure, analyse and act on findings. This includes tweaking search, defining a better channel for delivery and understanding that users are more receptive to key content and messaging at different times of the day, week or year.

Strategy & planning

Roadmap and project planning, budget, business value, return on investment

 

Organisations often struggle to quantitfy their intranet and digital workplace initiatives, ABCW moves beyond intangible (soft) benefits to ensure your business benefits are justified in terms of real dollars.

 

Our roadmaps are realistic and proven and ensure you are equipped to meet the many challenges inherent in digital workplace initiatives, ultimately avoiding an intranet that is out-dated and out-of-step with your organisation. 

Content management & capability building

Content author training (writing for the web, fitting content into an IA, user research, use cases), content migration 

 

ABCW helps you ensure that your content authors, business leaders, and end-users have the necessary tools, resources and training to be able to manage their business needs from migration all the way to business as usual.

Research & discovery

User research, analytics, user and page testing, qualitative and quantitative research search logs, benchmarking

 

ABCW provides an insightful view of employee needs in a modern, digital working environment. We do this by placing the end-user at the centre of the overall design and conducting tailored research according to your needs.

Stakeholder engagement & change management

Engaging stakeholders and senior leaders, establishing new working models and communities of practice

 

In the new digital economy the resources requirements are 4:1 business-side to technical. ABCW creates change programs that are resourced correctly, set up for success, and ensures all the relevant stakeholders are engaged with each other, with the vision and with the plans for the new digital workplace.

CONTACT US!

Be in touch today — and start your business on a path to success.

Melbourne | Sydney

+61 409 912 913